Terms and Conditions for the Use of the Web Shop shop.salespro4u.com

Expert Membership and Coaching Terms

For webshop bookings, memberships, coaching services and application support

Version: 27 July 2026 | Applies only for natural persons and webshop users. Mandatory local consumer rights remain unaffected.

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1. Provider, scope and definitions

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These Expert Membership and Coaching Terms (“Expert Terms”) apply to contracts concluded through shop.salespro4u.com or directly with SalesPro4U AG, Avenue du Midi 37, 1700 Fribourg, Switzerland (“SalesPro4U”, “we” or “us”), for Expert Memberships, coaching sessions, application support, Job Application Videos and related services.

“Expert” means the natural person booking or using the service. An Expert is a “Consumer” where the service is purchased mainly for private purposes. Mandatory consumer rights in the Expert’s country of habitual residence remain unaffected where applicable.

The contract consists of the product description displayed at booking, the order confirmation, any individual agreement and these Expert Terms, in that order. Deviating terms of the Expert apply only if accepted by SalesPro4U in text form.

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2. Contract formation and eligibility

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Services may be booked only by persons who are at least 18 years old and legally capable of entering into a contract. The Expert must provide accurate registration, billing and professional information.

The webshop presentation is an invitation to place an order. The Expert submits a binding order by completing checkout and accepting these Expert Terms. The contract is concluded when SalesPro4U sends an order confirmation or begins performance.

There is no automatic entitlement to admission to the Expert Community or to an active search mandate. SalesPro4U may decline or end onboarding where capacity is unavailable, the service is not suitable, information is materially incomplete, legal or ethical concerns arise, or cooperation cannot reasonably be provided. Any payment for services not commenced will be refunded.

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3. Available services

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The current scope, price and availability of each service are shown in the webshop or individual confirmation. The following descriptions establish the general framework:

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3.1. Free Membership. Where offered, Free Membership may include onboarding, inclusion in the internal expert database and passive consideration for suitable opportunities. It does not include an active search mandate and does not create a right to be presented to a company, receive a particular opportunity or obtain a job.

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3.2. Premium Membership / Active Search Mandate. The Premium Membership may include active target-employer identification, market feedback, application support, prioritised consideration, CV support and a Job Application Video, depending on the product description. The fixed term is six months and ends automatically at the end of that period unless the Expert actively renews it. There is no automatic renewal by silence.

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3.3. Power Session. A Power Session is a standalone individual coaching session with the duration stated at booking; the current standard duration is 30 minutes. It is normally conducted online unless otherwise agreed.

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3.4. Coaching Journey. A Coaching Journey consists of the number and duration of individual sessions stated in the product description; the current standard is four individual 30-minute sessions. The scope, coach and intended outcomes are agreed at the start of the journey.

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3.5. Job Application Video. Where included or separately agreed, SalesPro4U edits video material supplied or recorded with the Expert’s prior approval into a short application video. The Expert receives a review version and may request one reasonable correction round concerning factual errors, captions or minor editing. Major concept or reshoot changes may require an additional fee.

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3.6. Other services. Additional workshops, assessments, profile services or coaching packages are governed by the service description and these Expert Terms unless separate terms are expressly agreed.

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4. No job or placement guarantee

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SalesPro4U provides the agreed coaching, preparation, search and support services but does not guarantee a job, interview, company introduction, contract, salary level, career outcome or placement within a particular period.

Career, application and contracting decisions remain the responsibility of the Expert and the relevant company. Coaches and mentors provide professional support and reflection, not binding instructions or guarantees.

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5. Candidate data and approval before sharing

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SalesPro4U does not share the Expert’s CV, identifiable profile, direct contact details, LinkedIn profile, Job Application Video or other identifiable application materials with a specific company without the Expert’s prior approval in text form for the relevant opportunity or recipient.

The Expert may approve or decline each proposed disclosure. Declining an opportunity does not terminate membership, but SalesPro4U is not required to present the Expert for opportunities the Expert has not approved.

Where an Expert approves disclosure, the receiving company may process the information for its own recruitment or contracting process under its own data-protection responsibilities. Further details are provided in the SalesPro4U Privacy Notice.

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6. Coaching sessions, recording and AI-supported summaries

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Coaching sessions and candidate meetings are not recorded by default. Recording, transcription or AI-supported summarisation takes place only after the participants have been informed and have actively agreed in advance.

Consent to recording or summarisation is voluntary and may be refused without losing access to the underlying coaching service. If a recording is needed to produce a Job Application Video, the Expert may instead provide suitable video material where technically possible.

Approved recordings, transcripts and summaries are used only for the agreed coaching, documentation or video-production purpose, are reviewed before use or sharing and are retained in accordance with the Privacy Notice.

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7. AI-supported tools and human review

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SalesPro4U may use approved AI-supported tools for internal drafting, translation, structuring, approved meeting summaries, profile drafts, identification of missing information and factual comparison with role requirements.

SalesPro4U does not use AI for automated candidate screening, personality or culture-fit scoring, behavioural conclusions, emotion recognition, biometric analysis, performance prediction, ranking, rejection, selection, recommendation or placement decisions.

AI-supported output is reviewed by qualified personnel. Full CVs are not uploaded to AI tools as a standard process; data is manually selected, minimised and, where possible, pseudonymised. Unreviewed raw AI output is not provided to companies or Experts.

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8. Expert obligations and cooperation

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The Expert shall provide truthful, current and complete information, promptly correct material errors and supply the documents and approvals reasonably needed for the booked service.

The Expert remains responsible for the content and lawfulness of personal materials, social-media statements, CV information and application documents supplied to SalesPro4U.

If the Expert accepts an interview or Match-Making Meeting, the Expert shall prepare appropriately, attend on time and promptly inform SalesPro4U of the outcome, offers, continued contact or collaboration arising from the introduction.

The Expert shall communicate respectfully and not misuse the webshop, accounts, coaching relationship, company contacts or confidential information. Login credentials are personal and must be protected from unauthorised use.

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9. Scheduling, rescheduling, cancellation and expiry

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Sessions are scheduled by mutual agreement and normally conducted online. SalesPro4U and its coaches will use reasonable efforts to offer an appointment within six weeks after booking or completion of required onboarding, subject to availability and the Expert’s cooperation.

A session may be rescheduled once without charge if notice is given at least 24 hours before the appointment. Later cancellation or non-attendance may be charged at 100% of the session fee, unless SalesPro4U accepts a documented serious reason or mandatory law requires otherwise.

If SalesPro4U or the coach cancels, an alternative appointment will be offered without additional charge. If no reasonable replacement can be provided, the fee for the affected undelivered session will be refunded.

Unless the product description states otherwise, standalone coaching sessions and Coaching Journey sessions must be used within six months after purchase. They do not expire where the delay is attributable to SalesPro4U or where mandatory law requires an extension.

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10. Membership term and ending after employment

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The Premium Membership / Active Search Mandate has a fixed six-month term and ends automatically without notice. Continued service requires an active renewal by the Expert.

If the Premium Membership is billed in recurring instalments and the Expert signs a permanent employment contract during the fixed term, the Expert may request early termination by providing reasonable proof. The membership then ends at the end of the current paid billing period and no future recurring instalments are charged. Fees for services already delivered, one-time services and third-party costs are not refundable.

If the membership was fully prepaid, any pro-rata refund for the unused membership period is subject to the product description and must fairly account for services already delivered, included one-time services and costs incurred. Mandatory consumer rights remain unaffected.

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11. Job Application Video and media rights

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The Expert retains rights in the Expert’s own image, voice and source material. SalesPro4U retains rights in its editing, layouts, templates, production methods and branding elements.

After full payment, the Expert receives a personal, non-exclusive right to use the approved final Job Application Video for the Expert’s own applications and professional profiles. A SalesPro4U watermark may be included and may not be removed or materially altered without approval.

SalesPro4U may share the video with a specific company only after the Expert approves that disclosure. Public publication, podcast participation, testimonials, case studies and broader promotional use require a separate media release. Participation in a podcast or media format is not automatically governed by these Expert Terms.

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12. Service changes

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SalesPro4U may make minor changes that do not materially reduce the booked service, including changes of coach, platform, scheduling method or equivalent delivery format.

If an essential paid service component is discontinued or materially reduced and no equivalent replacement is offered, the Expert may terminate the affected service and receive a proportionate refund for the undelivered part.

Prices and service scopes may be changed for future bookings and renewals. Changes do not apply retroactively to a fixed paid term unless required by law or accepted by the Expert.

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13. Prices, payment and taxes

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The price and currency shown at checkout or in the order confirmation apply. Any applicable taxes and payment-provider fees are disclosed as required before completion of the order.

Payment is due at checkout or according to the agreed instalment plan. SalesPro4U may suspend services after unsuccessful payment and reasonable notice.

Payments may be processed by external payment providers under their own terms. The Expert shall not initiate an unjustified chargeback and should first contact SalesPro4U to resolve billing issues.

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14. Consumer withdrawal right

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SalesPro4U voluntarily grants Consumers a right to withdraw from a distance contract within 14 days after contract conclusion without giving a reason, in addition to any mandatory rights that apply in the Consumer’s country.

To withdraw, the Consumer must send a clear statement to expert@salespro4u.com before the deadline. 

If the Consumer expressly requests that a service begin during the withdrawal period and later withdraws, SalesPro4U may charge a proportionate amount for services performed before withdrawal. The withdrawal right may expire after full performance only where the Consumer expressly requested early performance and acknowledged the legally applicable consequence.

This withdrawal right does not apply to persons purchasing exclusively for business or professional purposes, unless mandatory law provides otherwise.

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15. Suspension and termination for cause

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SalesPro4U may issue a warning, temporarily suspend access or terminate for material breach. Where the breach can reasonably be remedied, SalesPro4U will normally provide an appropriate cure period before termination.

Immediate suspension or termination may occur in cases of fraud, unlawful conduct, serious harassment, security abuse, deliberate misuse of company or candidate data, repeated unauthorised account use or material conduct causing legal or safety risk.

If SalesPro4U terminates without breach by the Expert, undelivered prepaid services will be refunded proportionately. If termination results from the Expert’s material breach, SalesPro4U may retain amounts corresponding to services delivered and proven loss, but will not automatically retain all prepaid fees as a penalty.

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16. Coaching limitations and responsibility

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Coaching is a professional development service. It is not psychotherapy, medical treatment, legal advice, tax advice, financial advice or a substitute for services provided by appropriately licensed professionals.

The Expert remains responsible for decisions, applications, negotiations, statements, health and wellbeing, use of recommendations and compliance with the terms of prospective employers or clients.

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17. Liability

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SalesPro4U is liable without limitation for intent, gross negligence and liability that cannot lawfully be excluded or limited, including mandatory liability for death or personal injury.

For ordinary negligence, SalesPro4U is liable only for breach of an essential contractual duty and only for direct, foreseeable damage typical for the contract. To the extent permitted by law, aggregate liability is limited to the amount paid for the affected service during the 12 months before the event giving rise to the claim.

SalesPro4U is not liable for the hiring decisions, statements, conduct or performance of independent companies, coaches, candidates, experts or external platforms, or for the absence of a job or placement outcome. Mandatory consumer rights remain unaffected.

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18. Data protection and confidentiality

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Personal data is processed in accordance with the SalesPro4U Privacy Notice available on the SalesPro4U website. The Privacy Notice describes the systems used, recipients, international transfers, retention and data-subject rights.

SalesPro4U and the Expert shall treat non-public coaching, company and opportunity information confidentially. The Expert shall not publish or forward confidential company information or third-party personal data without permission.

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19. Governing law, courts and language

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Swiss substantive law applies. For Consumers, this choice does not deprive the Consumer of mandatory protection or competent courts available under the law of the Consumer’s habitual residence.

Where legally permissible, the place of jurisdiction is Fribourg, Switzerland. Mandatory consumer jurisdiction remains unaffected.

Translations may be provided. In case of discrepancy, the English version prevails, subject to mandatory consumer-law transparency and interpretation requirements.

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20. Final provisions

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If a provision is invalid or unenforceable, the remaining provisions remain effective. Mandatory consumer law takes precedence.

Operational communication may take place by email. SalesPro4U may update these Expert Terms for future bookings. Material changes to an active fixed term require consent unless required by law and not materially disadvantageous.